If you ask others about me, who I am, or what they think of me, no doubt you will get a lot of different opinions. My wife, I would hope would tell you I am a loving husband and a good father. My co-workers may describe me as punctual, hardworking, and somewhat of a wizard with what I do. My parents may tell you they are proud of me, and so on and so on.
Date of birthMarch 1st 1982
HobbiesLinux, Hydroponics, Astronomy
I often ask myself who I am. I have few basic tenants or a code that I follow. This includes keeping an open mind when it comes to science, fact and the pursuit of knowledge. I am agnostic by nature and regard free thought as core.
Growing up in the heart of Texas, I have pursued scientific, social, and technological challenges my entire life. I spent my early adult hood pursuing those challenges in South Korea, eventually marrying and starting a multicultural family.
The next chapter of my life brought me back to my home town of San Antonio with my new family. Here, I have started an exciting career working with large global IT systems while navigating the Linux OS seas.Hire Me Download Resume
WHAT CAN I DO
I’ve never had a bad experience working with our support team but Steven took it to the next level helping out a new Managed Ops Cloud Customer. It was perfect! The customer was hosting w/ another company and they dropped the ball with no experience on what they were doing. The call was frantic, but we were able to iron on their specific needs. They did not have time to manage, configure, update the server so they really saw the value with our Managed Ops Service Level as their launch date is this Monday! I reached out to Steven, told him the whole story and he was ready to rock and roll. The handoff was seamless, got him in touch with our new customer and immediately got to work. He killed the call, it was like I was in Fanatical Support Heaven.
I just wanted to let you know that I’m very impressed with a recent ticket we received from Steven Bennett to our Cloud Movers queue. He took the time to think of a few questions our team may ask a customer about their environment and provided several pieces of information that outlined the scope of the migration request. Steven’s warm hand-off via ticket clearly conveyed expectations to the customer and allowed our team to easily identify if we would be able to help or another migration service would be the better option for the customer’s migration goals. Although we ended up not being the right team for this one, we were able to quickly make the appropriate recommendation to the customer for partners that could help. Hats off to Steven for setting appropriate expectations, anticipating our next steps, and enabling the customer being pointed in the right direction sooner than later! Steven clearly demonstrated what Fanatical Support looks like!
Steven did a stellar job of working this event. There were some rough spots and he exercised excellent judgment in calling in reinforcements when appropriate. Not to mention Steven is just a joy to work with.
Huge thanks to Steve, Jason, and Tim at @rackspace for all of their incredible help over the weekend!
"Server issues on a Saturday. Fun times. Thank god for @Rackspace support.- Twitter shout out." Nice work Steven! Thanks for making it happen.